Shipping Policy
This Shipping Policy outlines how S.S. International Equine processes and delivers orders.
1. Shipping Locations
- We ship from India to domestic and international destinations, including the USA, UK, Europe, and selected global regions.
- Shipping availability may vary depending on product type and destination.
2. Order Processing Time
- Orders are typically processed within 2–5 business days after payment confirmation.
- Custom-made or bulk orders may require additional processing time.
3. Shipping Methods & Carriers
- We use reputable courier and freight partners for domestic and international shipping.
- Shipping method selection may vary based on destination and package size.
4. Estimated Delivery Time
- Domestic (India): Delivery timelines vary by location.
- International: Delivery times are estimates only and may be affected by customs clearance, carrier delays, or unforeseen circumstances.
5. Shipping Charges
- Shipping charges are calculated at checkout or quoted separately for bulk orders.
- Shipping fees are non-refundable once the order has been dispatched.
6. Customs, Duties & Taxes
- International orders may be subject to customs duties, import taxes, or local charges.
- These charges are the customer’s responsibility and are not included in the product price or shipping fee.
7. Tracking Information
- Tracking details will be provided once the order is dispatched, where available.
8. Delays & Force Majeure
- We are not responsible for delays caused by customs, weather conditions, strikes, pandemics, or other events beyond our control.
9. Damaged or Lost Shipments
- If your order arrives damaged, please notify us within 48 hours of delivery with supporting photographs.
- Lost shipments will be investigated with the carrier; resolution timelines may vary.
10. Changes to Shipping Policy
We reserve the right to update this Shipping Policy at any time without prior notice.
11. Contact Information
For shipping-related enquiries, contact:
S.S. International Equine