Returns & Refund Policy

This Returns & Refund Policy applies to all purchases made from S.S. International Equine (“we”, “our”, “us”). By placing an order on our website, you agree to the terms outlined below.

1. Country of Origin

S.S. International Equine operates from India and supplies equestrian products to customers worldwide, including India, the USA, the UK, Europe, and other international locations.

2. Eligibility for Returns

We accept returns subject to the following return windows, depending on customer location and order type:

  • India: Return requests must be made within 7 days of delivery
  • International (USA, UK, EU & other regions): Return requests must be made within 14 days of delivery
  • Extended Return Period (Selected Products / Promotions): Up to 30 days, where explicitly stated on the product page

To be eligible for a return:

  • The item must be unused, unworn, and in original condition
  • The item must be returned in its original packaging with all tags intact

3. Non-Returnable Items

The following items are non-returnable and non-refundable, unless faulty or damaged upon arrival:

  • Custom-made or personalised products
  • Clearance or sale items
  • Products showing signs of use, wear, or damage after delivery

4. Return Process

To initiate a return:

  1. Contact us at info@ssinternationalequine.com within the return period
  2. Provide your order number and reason for return
  3. Once approved, return instructions will be provided

Items returned without prior approval may not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is faulty or incorrect
  • We recommend using a trackable shipping service, especially for international returns
  • We are not responsible for items lost or damaged during return transit

6. Refunds

  • Refunds will be processed after the returned item is received and inspected
  • Approved refunds will be issued to the original payment method
  • Refund processing time may vary depending on your payment provider
  • Original shipping charges are non-refundable

7. Exchanges

  • Exchanges are subject to stock availability
  • Customers may be required to return the original item before a replacement is shipped
  • Any price difference or additional shipping costs may apply

8. Damaged or Faulty Items

  • If an item arrives damaged or faulty, notify us within 48 hours of delivery
  • Please provide clear photographs and order details
  • Where applicable, we will offer a replacement, repair, or refund

9. International Orders

  • Customs duties, import taxes, and local charges are non-refundable
  • Delays caused by customs clearance are beyond our control
  • Returns from international customers must comply with local export regulations

10. Consumer Rights

  • This policy does not affect your statutory rights under applicable consumer protection laws in your country of residence (including the USA, UK, and EU)

11. Changes to This Policy

We reserve the right to update or modify this Returns & Refund Policy at any time without prior notice.

12. Contact Information

For returns and refund enquiries, please contact:

S.S. International Equine

Email: info@ssinternationalequine.com

Country of Origin: India